Mary Pagan provides administrative support to staff members and clients throughout the implementation of program services. She directs the communication between staff members, program participants and managerial staff. The Program Assistant performs a variety of administrative and clerical tasks that impact the daily functions of the program including answering/directing phone calls, record keeping and assisting with conducting reviews of data submissions. She ensures that clients are able to easily navigate through program services and directs them to the proper staff member upon arrival. She works closely with other employees and provides assistance to programs with their data entry needs in order to properly document program services in databases including eShare and the AIDS Institute Reporting System (AIRS).